brett

If you’re looking for the next game-changing innovation for your business, I’ve got something even better. Read on to find out the real secret to success for you and your business. Size isn’t everything Everyone is looking for the big, game-changing idea. Sure, every so often, once in a generation, there’s something that changes the rules of the game.   However, that’s not usually how people or businesses succeed. Mostly they get there in small, incremental steps; walking … [Read more...] about The real secret to success is smaller than you think…

Sustaining great service Most advisers are super responsive to their clients. However, as your business grows and you are serving more clients, it becomes harder and harder to maintain that service level.  This is an important issue. For most advisers, the personal customer service component is a major competitive advantage. Compare your service to the generic service levels you receive from your bank, your pay tv provider, or your local council. Compared to that we look … [Read more...] about Are your customers being served right?

When faced with any decision there are first order issues to consider. However, great business leaders consider the second and third order issues too. And that’s the key to making better business decisions. Read on to find out why. I recently read Ray Dalio’s book, Principles, and boy, were there some great ideas contained in it. Dalio has spent his life trying to understand decision making and has written down a bunch of principles that he feels have helped him learn and make … [Read more...] about Three levels of good decision-making…