Call of duty As a profession we are well versed in the notion of a ‘duty of care’ to our clients. ‘Duty of care’ is defined as “a moral or legal obligation to ensure the safety or well-being of others”. I get it. And you get it too. Let me …
Displaying 446 Posts categorized under Forward Thinking
Made in Japan: How the Japanese do great service
You’ve been ‘omotenashi’d I read a great blog from Seth Godin recently on service. It was about the Japanese word ‘omotenashi’. (I’ve linked to the full version at the end so you can check it out yourself) Here’s what the Japantoday.com website had to say: ‘Omotenashi’ is hard to define, …
Hang Tough: When doing nothing is your best course of action
Fast and loose, slow and steady Have you ever taken a decision quickly, only to regret it later? It’s certainly important to make decisions when you run a business. There are some situations where making any decision is better than ‘analysis paralysis’. However, there are also times where you know …
Best Business Wisdom from the Web: July 2017
5 Must Reads from July Over halfway through the year already and your summer holidays should be in full swing. July has seen some great must-read business articles. We shared them on FP Advance social media, but here they are if you missed them. Get your brain ticking over on your …
Serving Aces: 2 keys to perfect customer service
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide …