Sustaining great service Most advisers are super responsive to their clients. However, as your business grows and you are serving more clients, it becomes harder and harder to maintain that service level. This is an important issue. For most advisers, the personal customer service component is a major competitive advantage. …
Rise to the top Why do you strive to be better in your business? What is it that drives you? Seth Godin, author, entrepreneur and agent of change, said in a blog titled The Top 5%: “In every field, extraordinary benefits go to those seen as being in the top …
Who, not how An industry executive friend of mine has moved into a role managing a much larger team of people. The executive coach he’s working with suggested that whenever he faced an issue to resolve, he ask himself the question, “Who, not how.” The coach’s point was that when …
Learn to lead Verne Harnish, author of Scaling Up says, “De-hassle, don’t de-motivate.” If you’re in an ownership, leadership, or management role in your business then this applies to you. Most adviser-owners find themselves in a leadership or management role by default. They started out as great technicians and/or salespeople. …
Size isn’t everything Everyone is looking for the big, game-changing idea. Sure, every so often, once in a generation, there’s something that changes the rules of the game. However, that’s not usually how people or businesses succeed. Mostly they get there in small, incremental steps; walking it forward one small …