Toward the end of last year, I read Excellence Wins by Horst Schulze, co-founder of the Ritz Carlton hotel chain.  There are so many great examples of outstanding customer service it’s hard to know where to start. (I wrote about a legendary Ritz-Carlton service example in my blog, Sometimes It’s Just …

Here we are the start of a new year – and the chance to shake up your business for the best year yet! Here’s this month’s thought-provoking articles from me and some of the best and brightest in the business world. Let’s start as we mean to go on and …

Most business owners are spread too thin. You know it. You feel it. And you see it.  My definition of business hell is seven projects, all 95% complete.  Why is that hell?  Because an unfinished project yields nothing. It’s only a 100% completed project that brings you and your business some benefit. You might …

What’s your role as the leader within your business? Clearly, it’s to lead, but what does that mean? Having credibility is part of your leadership role; that is, you need to perform your specific role within the business well. However, assuming you can do that, there are some higher-order leadership …

As you start 2021 you need a plan.  2020 was nuts and although we’re told the cavalry is coming and we’re hoping for a breakthrough with Coronavirus this year, we might also be in for another 6-12 months of “this is how life is right now”. Short-term decisions sometimes yield short-term results. …