Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide …
Is everything under control? When you sit and think of all the things you could or should spend your time on, I’ll bet ‘good governance’ isn’t at the top of the list. I know it’s not because you’re anti-good governance, it’s just not a subject that appears on most small …
Good to grow Wherever you are on your business journey, you need to give yourself some credit for simply still being in business. Building a business is a marathon, not a sprint. So perseverance counts for plenty. Let me ask you a question; could you grow your business revenue by …
5 Must Reads from June Summer is here at long last. Here are some great must-read business articles we shared on FP Advance social media this June to give your business a boost while the sun (hopefully) shines. Great writing from some great thinkers. Well worth a read. 6 Ways Business …
Have you stopped wondering? As one gets older it’s easy to lose the curiosity and enthusiasm you had earlier in life and start to rest on your laurels. This fading thirst for knowledge is the death knell for performance. It can make you feel less enthused about your business and …