Lessons from life I arrived at a nice hotel in Edinburgh on a cold evening in December many years ago. …
Displaying 10 Posts categorized under Standards of Performance
Serving Aces: 2 keys to perfect customer service
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated …
Curiouser and Curiouser: Why lifelong learning means success
Have you stopped wondering? As one gets older it’s easy to lose the curiosity and enthusiasm you had earlier in …
Culture is King: 6 Benefits of Knowing your Business Culture
The secret of success You don’t become successful and then institute a great culture – the culture has to come …
Some Assembly Required: building the perfect team
There’s no I in ‘team’ No one achieves anything in this life on their own. We’re social animals built for …