Lessons from life I arrived at a nice hotel in Edinburgh on a cold evening in December many years ago. I walked inside to find it five people deep and four people wide at the check-in desk. I joined the queue and waited patiently. The desk was well staffed, but …
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide …
Have you stopped wondering? As one gets older it’s easy to lose the curiosity and enthusiasm you had earlier in life and start to rest on your laurels. This fading thirst for knowledge is the death knell for performance. It can make you feel less enthused about your business and …
The secret of success You don’t become successful and then institute a great culture – the culture has to come first. Your business culture is at the core of what you do and how you operate. It sets attitudes and expectations. Managed correctly it determines your direction and drives your …
There’s no I in ‘team’ No one achieves anything in this life on their own. We’re social animals built for co-operation. So it’s no surprise that if you want to achieve your business goals, and have fun along the way, you’re going to have to assemble a great team. I …