Lessons from life I arrived at a nice hotel in Edinburgh on a cold evening in December many years ago. I walked inside to find it five people deep and four people wide at the check-in desk. I joined the queue and waited patiently. The desk was well staffed, but …
A new term for everyone Many of you are getting that ‘Back to School’ feeling right now. Some are happy about it (parents) and some are not (kids). Is it a time filled with sadness as you kiss goodbye to the summer, or is there excitement at the sense of …
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide …
Is everything under control? When you sit and think of all the things you could or should spend your time on, I’ll bet ‘good governance’ isn’t at the top of the list. I know it’s not because you’re anti-good governance, it’s just not a subject that appears on most small …
5 Must Reads from June Summer is here at long last. Here are some great must-read business articles we shared on FP Advance social media this June to give your business a boost while the sun (hopefully) shines. Great writing from some great thinkers. Well worth a read. 6 Ways Business …