I’ve never seen a year like it The Financial Planning profession looks like it’s at another inflection point, and this one feels big. I’ll be looking at the changes I see ahead in more detail soon, but I’d like to look back at what an amazing year 2017 was for our profession. Here’s what I’ve seen up close and personal in my work with some great advisory firms this year: 1. Sale and Succession This is not your typical exploration of a bunch of old farts looking to sell. Not at … [Read more...] about What Top Financial Planning Firms Did Right in 2017
Lessons from life I arrived at a nice hotel in Edinburgh on a cold evening in December many years ago. I walked inside to find it five people deep and four people wide at the check-in desk. I joined the queue and waited patiently. The desk was well staffed, but while I waited I noticed a hotel employee standing off to the left doing nothing. He was observing us all in the queue. I drifted off back to my thoughts. A few minutes later, that same employee arrived with a tray full of free … [Read more...] about Do You Want a 2-star or a 5-star Business?
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide great real-world examples of how to do, or not do things in a business. That can be useful when I’m trying to convey a message to clients I’m working with. b.) They hold up a … [Read more...] about Serving Aces: 2 keys to perfect customer service
Good to grow Wherever you are on your business journey, you need to give yourself some credit for simply still being in business. Building a business is a marathon, not a sprint. So perseverance counts for plenty. Let me ask you a question; could you grow your business revenue by 10% in the coming 12 months? Just 10%. Easy right? What about 15% growth in the next 12 months? Probably doable. And if you were organised and planned could you do 15% the year after that as well? I reckon you … [Read more...] about How to Double Your Business Revenue Every 5 Years
There’s no I in ‘team’ No one achieves anything in this life on their own. We’re social animals built for co-operation. So it’s no surprise that if you want to achieve your business goals, and have fun along the way, you’re going to have to assemble a great team. I know you know this, but let me get into the nitty gritty of why this is so important. When I think about the types of people I need on my team I think of this simple story: The Parable of the Three Children A couple want to … [Read more...] about Some Assembly Required: building the perfect team