Customer service Archives | Page 2 of 5 | FP Advance

Displaying 24 Posts categorized under Customer service

Serving Aces: 2 keys to perfect customer service | FP Advance

Serving Aces: 2 keys to perfect customer service

Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated as a customer or potential customer. I seem to be highly attuned to my own customer service interactions, as a business consultant, for two reasons: a.) These interactions often provide …

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5 Ways to Make Your Clients Happy (and why this matters)

Can you do better? Do you ever think to yourself, “I can do better than this”? Are you ready to take things up a level? If you are, then here are some issues to consider that are important for all advisers and business owners. Let’s start with a question; what’s …

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What Advisers can Learn from Hollywood Greats

The hardest role to play Christian Bale won an Oscar and a Golden Globe for his role in the The Fighter, playing Dicky Eklund, the over-the-top addict and brother of aspiring boxer Micky Ward. In Bale’s acceptance speech at the Golden Globes he acknowledged the work of lead actor Mark …

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Making Yourself Heard: Better Communication

What makes an expert? Experienced UK financial planner Phil Melville kindly sent me the article: Jancis Robinson on wine experts versus amateurs by ‘wine expert’ (read on to see why I put that in ‘quote marks’) Jancis Robinson (one of his clients). I’ve included a link to her full article at the end of this …

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Lessons From Other Professions – When You’re The Client (Part 2)

In Part 2 of our Lessons From Other Professions piece, Francis Klonowski gets a bit nervous about the anaesthetic as he gets closer to his knee replacement operation. It’s a fantastic lesson in how to be empathetic, whilst retaining control of the process, and not letting your client run the …

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